Best Properties is a privately owned business established in 2002 by James Brittin, who has over 16 years’ experience in the property market in Milton Keynes and has lived in the city for over 30 years. This enables him to have a unique insight into the development and growth of the city which helps him to identify the correct properties to buy, in order to achieve maximum rents and most importantly avoiding costly void periods.
When James was looking into opening his own agency he started by identifying areas in other agents which could be improved upon in order to give his clients a unique service which at the time was not available to landlords. It soon became clear that landlords had only two very contrasting types of agents to use, both of which were lacking in their overall service to clients.
The first choice was the large corporate agent or franchise, these types of agents gave good advertising to landlords but due to their huge portfolios and mainly young and badly trained staff particularly at ‘shop floor’ level they offered a level of customer service which left a lot to be desired, their fees would also often be set nationally and not take into account the local marketplace. The second choice was the ‘one man band’ type of agency which would be run, probably from home, have a very small customer base and therefore give good service to clients. Unfortunately these companies are generally under-funded so the advertising would be very poor and the actual chance of attracting the level of tenants needed becomes hit and miss, often resulting in long void periods between tenancies.
James realised that by taking the great level of customer service offered by the small company and combining it with the advertising and high street position of the larger corporation you could create a Letting Agency unique in Milton Keynes. By 2004 Best Properties had achieved these aims and were recognised as one of the leading letting agents in Milton Keynes, they continue to be renowned for their high level of customer service to both tenants and landlords, as well as their attention to detail.
James is still fully involved in the day to day running of the business and this factor combined with staff dedicated and trained to the highest level of customer service, means your property will never be treated as ‘just another house’ and you will always feel that your business is valued by the company.